ProdaDoc Service Supplement

This ProdaDoc Service Supplement applies to your use of ProdaDoc through ScaleAPIs.

This supplement is intended to be read together with the ScaleAPIs Privacy Policy, Terms of Service, Refund Policy, and Acceptable Use Policy. If there is a conflict between this supplement and a separately signed enterprise agreement or order form, the signed agreement or order form will control to the extent of the conflict.

ProdaDoc is a document-generation service that can render PDFs and related document outputs from customer-submitted content and instructions.

Depending on the workflow, plan, and enabled product features, ProdaDoc may support:

To provide the ProdaDoc service, Scale APIs may process inputs such as:

These inputs may contain personal data, confidential information, or commercially sensitive information.

You should not send highly sensitive information to ProdaDoc unless it is necessary for your intended workflow and you understand the applicable storage, retention, and delivery behavior associated with that workflow.

ProdaDoc generates PDF or related document outputs based on your submitted request.

For direct synchronous document-generation flows, ProdaDoc is intended to process request content and generated outputs transiently for the time needed to fulfill the request.

Scale APIs does not describe ProdaDoc as a universal no-retention service. Output handling depends on the selected workflow, plan, storage settings, delivery method, logging environment, and any enabled output or job features.

Where outputs or related metadata are retained to support delivery, replay protection, async processing, troubleshooting, abuse prevention, or other operational needs, Scale APIs uses bounded retention periods and operational controls appropriate to the selected workflow.

Some ProdaDoc workflows may allow delivery to customer-designated destinations or customer-controlled storage environments.

If you use a customer-designated destination, storage location, or callback endpoint, you are responsible for:

Scale APIs is not responsible for how data is stored, shared, retained, or secured after it has been delivered to a destination that you designate or control.

When you use URL-based document generation, ProdaDoc may request the target URL and any externally referenced assets needed for rendering.

Results may depend on factors outside the control of Scale APIs, including:

Scale APIs does not guarantee successful rendering, identical fidelity, or compatibility for every website, application, storefront, or workflow.

Some requests may be blocked, degraded, delayed, or rejected where the target environment prevents reliable or authorized rendering. Where supported by the service behavior, ProdaDoc may return structured blocked, timeout, validation, or similar classified error outcomes instead of a completed document.

Scale APIs applies operational, security, and abuse-prevention controls to ProdaDoc, which may include:

Scale APIs may also process technical and operational metadata relating to ProdaDoc requests for reliability, security, support, billing administration, abuse prevention, and legal compliance.

You are responsible for:

You may not use ProdaDoc for prohibited uses described in the ScaleAPIs Acceptable Use Policy, including unlawful scraping, unauthorized access, credential misuse, unlawful surveillance, or other abusive or unlawful workflows.

Scale APIs may add, remove, or modify ProdaDoc capabilities, delivery methods, plans, usage limits, and technical controls from time to time.

Updated product behavior will be governed by the then-current platform terms, policies, and applicable written agreements.